For those who wish to make their booking of accommodation via internet, use the online reservation form available on the webpage for each accommodation facility and follow the prompt.

Membership registration is not required when making reservations.

Please contact us via telephone for reservations on the day of arrival or the day before.

Reservations via Telephone

Booking of accommodation can also be made via telephone.

Tel No. 075-708-5610 (Opening hours 10am - 7pm)

If you reach our answering machine, please leave your name, contact telephone number and a brief message, and we will return your call as soon as possible.

Contact via e-mail (Available 24 hours 7 days a week)

Payment of Accommodation Charges

We ask advance payment of accommodation charges for the Guests who have made reservation at Machiya Residence Inn. The reservation will remain as tentative reservation until payment is confirmed. Payment on arrival can be made in the case of where the reservation is made less than 1 week to the day of check-in. In such case, we will need to ask for your credit card details. Your understanding is appreciated.

When request for reservation is received, we will send you an e-mail instructing you on payment method. Please check the details of the e-mail carefully, and pay the accommodation charge either by credit card transaction via Paypal or depositing the amount into our nominated bank account. (We seek your understanding that all transaction fees involved are under your responsibility)

Booking Confirmation

When the payment has been confirmed, you will received a booking confirmation e-mail from Machiya Residence Inn's management company, AJ InterBridge Inc. The e-mail will include a detailed map of the region, and check-in details.

We will clarify the time of arrival etc via e-mail when the date of arrival approaches.

Booking Cancellation

Cancellation of accommodation booking will incur cancellation charges.

A cancellation that is made more than 21 days prior to the arrival date is subject to full refund minus any PayPal or Wire Transfer fees involved in receiving and returning the original payment.

Cancellation Charges :
	No show	Accommodation day	1 day prior to accommodation day	2 to 14 days prior to accommodation day
Cancellation Charges	100%	100%	50%	30%

Remarks :

The percentages signifies the rate of cancellation charge to the Basic Accommodation Charges.
When the number of days contracted is shortened. the cancellation charge for its first day shall be paid by the Guest regardless of the number of days shortened.