Inquiry Form

【Confirm Inquiry Details】Please review the information that you have entered below. If the information is correct, click the 「SUBMIT」button.

MACHIYA Check-in Date*

Gion Tour Experience

No. of Tour Guests
Preferred Tour Date
Preferred Tour Time
Additional Comments or Inquiries:

1. Terms & Conditions

  1. 1.1.These Terms and Conditions are between you (“guest”, “guests”, “you”), Machiya Residence Inn, and it’s management company AJ INTERBRIDGE INC, ("Machiya Residence Inn”, the "Hotel”, “we”, “us”, “our”, “company”) and govern your use of the Machiya Residence Inn platform and website located at, and all other Machiya Residence Inn related websites, and mobile and social media applications that link to these Terms and Conditions (together, the "Services”). In consideration of the right to access and use the Services, you agree to the terms and conditions of use set forth herein, along with any rules, policies and procedures that Machiya Residence Inn may institute from time-to-time (these "Terms of Use” “Terms and Conditions”, “Services”).
  2. 1.2.Machiya Residence Inn may change the terms and conditions of the “GION MORNING WALKING TOUR” (“tour”, “Activity”, “tour activity”) at any time without notice. Any change to the terms of conditions of this Tour will be reflected in the Terms and Conditions found on the Tour website, and will be deemed the official version of the Terms and Conditions for the “GION MORNING WALKING TOUR”.
  3. 1.3.Contracts for Accommodation and related agreements between the Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.

2. How to use this service

  1. 2.1.The “GION MORNING WALKING TOUR” activity is available for guests who check-in at the following “MACHIYA RESIDENCE INN Kyoto” machiya houses: Masarigusa, Nadeshiko Shirakawa, Umenoki-an, Hatoba-an, Gion Shirakawa Kouki, Seiji-an, Azuki-an, Gion Koyu-an, Gion-Minami Banka, Tsukikusa-an, Bonbori-an and Choya Chawanzaka.
  2. 2.2.Depending on availability, you may not be able to make a reservation at your desired machiya house or desired tour date and time. In that case, our MACHIYA RESIDENCE INN staff will suggest other possible available machiya houses.
  3. 2.3.Your tour reservation will be confirmed once your tour fee has been paid in full. Details regarding your tour reservation (location, address, etc.) will be sent after the reservation has been confirmed.
  4. 2.4.This tour activity is only available for guests who have made a machiya house reservation at MACHIYA RESIDENCE INN.

3. Our responsibility / disclaimer

  1. 3.1.MACHIYA RESIDENCE INN is not liable for any damages caused by the following reasons:
    • When the customer suffers any damage or injury due to the intentional or negligence of the customer or a third party.
    • Cancellations or changes in schedules caused by natural disasters, weather conditions, riots, etc.
    • Accidents, food poisoning, theft, forgotten items
    • Cancellation or non-participation of the tour due to delay in departure by customer
  2. 3.2.The tour fee will be refunded if the tour is canceled due to unforeseen circumstances that may affect customers’ safety, such as extreme weather, etc
  3. 3.3.The tour operator is responsible for damages incurred by the customer during the tour, and MACHIYA RESIDENCE INN will not be held responsible.

4. Customer responsibility

  1. If MACHIYA RESIDENCE INN suffers damage due to customer's intention or negligence, we will seek compensation for damages from the customer.

5. Cancellation Policy / Your right to cancel the tour contract

  1. If you, the guests, cancels this activity, you may cancel the tour contract by paying the cancellation fee specified below. The cancellation date is the date on which the customer requests a cancellation within the business day and business hours of MACHIYA RESIDENCE INN. Please note that if the guest contacts MACHIYA RESIDENCE INN outside of our business hours or business days, the cancellation request will be accepted the following business day.


Day of Tour Activity / No Show 100% Cancellation Fee
1 Day ~ 2 Days prior to Tour Activity 100% Cancellation Fee
3 days or more prior to Tour Activity 0% Cancellation Fee


  1. 6.1.The payment for this tour activity can be made via credit card, PayPal, or bank wire transfer. For guests who have made a reservation after they have checked into their MACHIYA RESIDENCE INN accommodation, guests may also choose to pay via cash.
  2. 6.2.All transaction fees that incur with the receiving and refunding of any fees will fall under the guests’ responsibility.

7. Tour Details

  1. This tour will be available in English or Japanese. For more details, please confirm the tour activity page on our official website.

8. Reservation

  1. The GION MORNING WALKING TOUR is available exclusively for 2 groups per day. As such, please note that your preferred tour date and time may not be available. Once we have received your tour inquiry, our staff will check for availability and reply to you within 24 hours to confirm availability on your requested dates. Guests must make a full tour fee payment within 72 hours of receiving a payment request from our staff to confirm a tour reservation. This tour activity will be available for guests who have made with MACHIYA RESIDENCE INN only.

Payment and Cancellation Details

PAYMENT: Tour fees must be paid within 72 hours of receiving a payment request from our MACHIYA RESIDENCE INN Staff. Your Gion Morning Walking Tour will be confirmed once MACHIYA RESIDENCE INN has received a full payment.

Day of Tour Activity / No Show 100% Cancellation Fee
1 Day ~ 2 Days prior to Tour Activity 100% Cancellation Fee
3 days or more prior to Tour Activity 0% Cancellation Fee

*Please note that your ‘Gion Morning Walking Tour’ may be cancelled unexpectedly due to poor weather conditions, or unforeseen circumstances that may affect the safety of our guests. In this case, our MACHIYA RESIDENCE INN guest services team will contact you by 19:00 one day prior to your tour date, and provide you with a full refund.

*Our staff will respond to your inquiry within 24 hours. As the GION MORNING WALKING TOUR is a private tour limited to 2 tours a day, please note that your requested date & time may not be available.