How to Make a Reservation

We accept reservations up to 6 months in advance.

STEP1Online Reservations
(Official Homepage)

Online Reservations
  1. Select your preferred machiya via the ‘FIND A MACHIYA’ button
  2. Learn more about the machiya by clicking on ‘Details’.
  3. Enter your Check-in & Check-out dates, and click on ‘Check for Availability’
  4. You will be redirected to our official reservation page.
  5. Follow the steps to make your payment, and confirm your reservation.
Telephone and Email Reservations

Reservations are also accepted via telephone and email.

TEL(+81)50-3786-2009 (Hours: 10:00 - 19:00 JST)
  • Our staff will respond to your email request within one (1) business day.


For Reservations made online via our official homepage:

Follow the steps indicated on our reservation page to complete payment, and confirm your reservation.

For Reservations made via telephone or email:
  1. A pre-confirmation “Reservation” email will be sent.
  2. Instructions on how to make payment (via PayPal / Credit Card) will be provided.
    ・All payments will be made in Japanese Yen.
    ・A payment request from our PayPal account will be sent within 48 hours.
    ・Please make your payment within 7 days to confirm your reservation.
  • *Please note that reservations will not be confirmed until payment has been made.


Once the payment is confirmed, a “Reservation Confirmation” email will be sent from

Important arrival information and details will be provided:

  1. Check-in Details
  2. Access Map
  3. How to enter your machiya, and front door PIN number
  4. Optional Services, and more.

Please kindly confirm the information before arriving in Kyoto, and feel free to contact our staff with any questions prior to your arrival.

NO showSame day1 day to 7 days prior8 days to 28 days prior
  • *A cancellation that is made more than 29 days prior to the arrival date is subject to a refund minus any PayPal or Wire Transfer fees involved in receiving and returning the original payment


ARRIVAL in Kyoto between 8:00 - 15:00

Visit our reception desk to take advantage of our luggage services, and complete check-in procedures. Relax at our DOZEN RYOKAN cafe with a cup of coffee, light meal, or store your luggage while you explore the city.

We offer both:

  • Free Luggage Storage (8:00 - 21:00)
  • Delivery Service (800 yen / per luggage)
    We are able to send your luggage to your house for a fee of 800 yen / per luggage. Please stop by our reception office between 8:00 - 13:00 to utilize this service.
  • *We can only deliver suitcases, bags and backpacks. We cannot accept valuables, strollers, cardboard boxes, etc.
  • *Please note that you MUST arrive at our check-in office by 13:00 to utilize the delivery service. You will not be required to be at your machiya house to receive your luggage.
ARRIVAL in Kyoto after 15:00
  1. Go directly to your machiya house.
  2. Enter the machiya house using your PASSWORD
  3. Use the house telephone to call our staff to inform us of your arrival.
  4. Our staff will go to your machiya house for check-in.
ARRIVAL in Kyoto after 20:00

Please email our staff in advance to inform us of your estimated arrival time.
Our staff will provide you with late check-in instructions, and additional contact information.
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