How to Make a Reservation
We accept reservations up to 6 months in advance.
- Online Reservations
- Select your preferred machiya via the ‘FIND A MACHIYA’ button
- Learn more about the machiya by clicking on ‘Details’.
- You will be redirected to your selected machiya house details page.
- For reservations made within 3 months, please click on the "Check-in within 3 Months" button.
- For reservations 4 ~ 6 months in advance, "Check-in 4 ~ 6 months ahead" button.
- Telephone and Email Reservations
Reservations are also accepted via telephone and email.
- Our staff will respond to your email request within one (1) business day.
- For Reservations made online via our official homepage:
Follow the steps indicated on our reservation page to complete payment, and confirm your reservation.
- For Reservations made via telephone or email:
- A pre-confirmation “Reservation” email will be sent.
Instructions on how to make payment (via PayPal / Credit Card) will be provided.
・All payments will be made in Japanese Yen.
・A payment request from our PayPal account will be sent within 48 hours.
・Please make your payment within 7 days to confirm your reservation.
- *Please note that reservations will not be confirmed until payment has been made.
Once the payment is confirmed, a “Reservation Confirmation” email will be sent from firstname.lastname@example.org.
Important arrival information and details will be provided:
- Check-in Details
- Access Map
- How to enter your machiya, and front door PIN number
- Optional Services, and more.
Please kindly confirm the information before arriving in Kyoto, and feel free to contact our staff with any questions prior to your arrival.
- CANCELLATION POLICY
||1 day to 2 days prior
||3 days or more prior
- * A cancellation that is made more than 29 days prior to the arrival date is subject to a refund minus any PayPal or Wire Transfer fees involved in receiving and returning the original payment
- * The terms & conditions for our "Cancellation of Contract" has been updated. The above criteria will apply to all reservations made after January 20, 2021.
- ARRIVAL in Kyoto between 10:00 - 19:00
Stop by our “MACHIYA INNS & HOTELS” Check-in counter to take advantage of our luggage services, and complete check-in procedures.
We offer our guests the following services:
- ・Check-in Procedures
- ・Free Luggage Storage (10:00 - 20:00)
- ARRIVAL in Kyoto after 19:00
Please email our staff in advance to inform us of your estimated arrival time.
Our staff will provide you with late check-in instructions, and additional contact information.