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Reservation Period / Availability

When are reservations available?
MACHIYA RESIDENCE INN accepts reservations up to 6 months in advance (which includes the current month).
Please check back on our website on the 1st of every month to see the new reservation openings of our traditional Japanese holiday homes!

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Guests

FAQ

About

Is this a hotel?

MACHIYA RESIDENCE INN is not a hotel, but instead offers private traditional Japanese holiday homes (vacation home) for guests. Guests are able to rent out an entire Japanese machiya house all to themselves, perfect for families, groups, special occasions, and more. As each of our machiya houses are private rentals, you will not need to share the house with other guests.

Where should I stay in Kyoto? What area is best to stay in? There are so many to choose from!

We currently have more than 50 private traditional holiday homes (vacation rentals) for you to choose from in Kyoto City. Located throughout Kyoto City, we have machiya houses suited for every traveler and every stay. Please contact our reservations team if you would like recommendations on where to stay - we are sure to have a machiya house that is perfect for you.

Reservations

How do I make a reservation?

We accept reservations up to 6 months in advance (this will include the current month).

What is the cancellation policy?

Cancellation of any reservation made with MACHIYA RESIDENCE INN may be subject to an additional fee:

Cancellation made:
・22 days or more prior to Check-in Date
0% Cancellation Fee
Cancellation made:
・15 days to 21 days prior to Check-in Date
30% Cancellation Fee
Cancellation made:
・3 days to 14 days prior to Check-in Date
50% Cancellation Fee
Cancellation made:
・1 day to 2 days prior to Check-in Date
100% Cancellation Fee
Cancellation made:
・On Check-in Date / No Appearance
100% Cancellation Fee

*Guests will be responsible for any transaction fees involved in the receiving and returning of payment
*The terms & conditions for our "Cancellation of Contract" has been updated. The above criteria will apply to all reservations made after January 20, 2021.

How can I make the payment?

We ask for payment upon booking.
Payment can be made via PayPal, or Credit Card (VISA/MASTERCARD/JCB only).
All payment will be made in Japanese Yen.

May I make a reservation on behalf of another guest?

Yes.
When making your reservation, please let us know the name of the guest who will be staying in the house, as well as the guests' contact number and email address. If another guest will be making the payment, please ensure all guests are aware of reservation details.

Does the rate include tax and service charge?

Yes. All rates shown on our webpage include 10% consumption tax (incl. sales tax, VAT, excise duty, etc.) and service fees.

In Kyoto City, a city-mandated accommodation tax was implemented starting October 1, 2018.
Accordingly, we will charge a separate accommodation tax based on your accommodation fee as determined by the Kyoto City government. Please visit the link below for more information and details.
Kyoto City Accommodation Tax

Is the machiya house suitable for the elderly?

There are no age restrictions for guests staying with MACHIYA RESIDENCE INN.

However, please note that our machiya houses are renovated, two-story traditional Japanese homes.
While almost all of our machiya homes have a Western-Style room with beds, most are located on the 2nd Floor. Other bedding options include Japanese-style floor futons that can be set on the 1st Floor or 2nd Floor.

If you are looking for a house with specific requirements (i.e. dining table and chairs, toilet facilities on the top floor, etc.), please feel free to contact our friendly staff via email or telephone.

While we do our best to cater to all guest requests, we thank you for your understanding that some requests for adjustments cannot be met.

Is the house suitable for children? What is the Children's Policy?

There are no age restrictions for guests staying with MACHIYA RESIDENCE INN.

Up to 2 children, 5 years of age and younger, may stay without an additional charge when sharing a bedding with another guest.
In this case, please process the child as "0" when making your reservation.

Please be aware that due to the traditional layout of the houses we may not be able to make adjustments for child-proofing.

Can we have more than the maximum number of guests in one machiya house?

Unfortunately, due to the Japanese Fire Service Act issued by the Kyoto City government, we are unable to accept more than the maximum number of guests indicated under each property.

Can I change the number of guests after making a reservation?

Yes. You may change the number of guests up to 2 days prior to your check-in date.

Luggage Delivery

Can I send my luggage to Kyoto before my check in date?

As our holiday homes are all for private use by our guests, there is no staff member residing at the house to receive your luggage. Therefore, if you would like to send your luggage to Kyoto before your arrival, please send your luggage to our MACHIYA INNS & HOTELS Check-in Desk.
Address:
MACHIYA INNS & HOTELS Check-in Desk
685-2 Higashishiokojicho,
Shimogyo-ku, Kyoto 600-8216
TEL: 075-708-6907


Your luggage must arrive at our check-in desk・1 day before your check-in date OR
・On your check-in date
IMPORTANTWe will not be able to receive any luggage that arrives more than 1 day before your check-in date.
Before sending your luggage, kindly email (info1@kyoto-machiya-inn.com) our guest services team to let us know how many pieces of luggage we should expect to arrive.

On your luggage delivery slip, please include the following information:

① Reservation name
② Machiya house name
③ Check-in date
④ Number of luggage pieces

Can I leave my luggage at the Check-in Desk before my check-in time?

Yes, if you plan on arriving in Kyoto early, you may leave your luggage at our check-in desk before your machiya house check-in time.
The MACHIYA INNS & HOTELS Check-in Desk is open between 10:00 AM ~ 7:00PM.

Do you have a luggage delivery service?

Yes. Our luggage delivery from our MACHIYA INNS & HOTELS check-in desk to your reserved holiday house is available for an additional fee for guests who arrive at the check-in desk by 3:00 PM. Please note that arrival after 3:00 PM will not be eligible for our luggage delivery service.

What is the address to the MACHIYA INNS & HOTELS Check-in Desk?

Address (English):
MACHIYA INNS & HOTELS Check-in Desk
685-2 Higashishiokojicho,
Shimogyo-ku, Kyoto 600-8216

TEL 075-708-6907
Address (Japanese):
「MACHIYA INNS & HOTELS」 チェックインカウンター
〒600-8216 京都市下京区東塩小路町685-2

TEL 075-708-6907

Can you help me send my luggage to my next accommodation (after my check out)?

Yes. Please come to the MACHIYA INNS & HOTELS Guest Services Desk, and our guest services team will assist in forwarding your luggage to your next destination.

Please note that while we can assist in forwarding your luggage, due to weather, traffic conditions, etc. we cannot guarantee the date & time of its arrival.
If you require your luggage to arrive at your next destination by a specific date & time, we recommend you make plans to forward your luggage several days in advance.

Your Stay

What time is the machiya house check in/check out?

Check-in: 15:00~ (Machiya House Entry)
Check-out: ~10:00

How do I check in?

■HOW TO CHECK IN■
【Arrival Between 10:00AM ~ 7:00PM】
You must check in at our MACHIYA INNS & HOTEL Check in Desk near Kyoto Station between 10:00AM ~ 7:00PM, to receive your MACHIYA Door Code to enter your house. *Please note that you will also be required to meet our staff at your machiya house after 3PM.

【Arrival After 7:00PM】
Please inform our staff in advance if you will be arriving after 7:00PM.

Due to the amendment of a Kyoto City ordinance (effective April 1, 2020), we are required to confirm the identities of all guests, and the number of guests inside of your reserved machiya house. We appreciate your kind understanding and cooperation in this manner.

How do I collect the key for the house?

There is no key for our machiya homes.
Our staff will provide you with your unique MACHIYA Door Code (Keypad Code) to enter the house when you have checked in at our MACHIYA INNS & HOTELS Check-in Desk. Please note that you will not be able to enter your machiya house without this MACHIYA Door Number.

Please kindly stop by our check-in desk between 10:00AM ~ 7:00PM BEFORE heading to your machiya house.

Is Yukata provided?

Unfortunately, we do not provide yukata.
We ask all guests' to bring their own pajamas for a good night's sleep.

However, yukata will be provided at the following houses depending on your reserved accommodation plan:
Akebono-an / Garaku-an / Masarigusa / Koyu-an

How many children can stay without any charge?

We allow any children under the age of 5 to stay for free (to share bedding with another guest). Up to 2 children may stay free of charge.

Can we bring pets?

We do not allow pets inside our houses.

What type of kitchen facilities are there?

We provide a basic kitchen, with essential kitchen utensils and crockery enough for the number of guests staying. Please see our webpage for more details.

What amenities are included?

Towels, linen, bathroom amenities, and more are all included in your stay.
For details on amenities, please check each individual machiya house web page.

Can we get in touch if we have any problems during our stay?

Yes. There is a cellphone in each house in case of an emergency.

Should you have any problems or questions during your stay, you may use this phone to contact a member of staff on our emergency number which is available 24 hours per day.

Are there any restrictions on noise in the machiya house?

No parties or events are allowed inside the machiya house at any time.

As machiya houses are traditional, wooden structures, noise tends to echo more than usual inside the houses.
Additionally, as houses are located in residential areas, close to surrounding neighbours, we respectfully ask you to take care particularly when talking in the entrance or outside the house.

Access/Car Parking

Do you have any car parking space?

Our machiya houses do not have private car parks.
However, there are several coin parking spaces located within walking distance of each property.
Please contact our staff for additional information and suggestions on where to park during your stay.

How do I get to the house by taxi?

We will include Japanese instructions to show to taxi drivers in Kyoto in your reservation confirmation e-mail.

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